How does shipping work?
We ship through Canada Post, in up-cycled boxes. Please allow for 7 business days until the order is shipped, and shipping time can vary from 1-5 business days dependent on your proximity to Ontario, Canada (12 business days usual wait).
Please make sure your address is complete and correct, with attention to Unit #s and postal codes. If a package is returned to us due to a problematic address, it is not economical for us to reclaim it, but we can refund the product. We cannot refund the shipping.
What is the bulk pricing?
50: $14.25/ea (-5%); 100: $13.50/ea (-10%); 250: $11.25 (-25%); 500+: $10/ea (-33%)
100: $4.50/ea; 250: $4/ea; 500+: $3.50/ea
Do you do customization?
Yes!! Price and delivery time will vary accordingly to the customization needs. The most popular options are additional cards and kit inserts with specific resources. Costs start at +10% of order.
Can I do pick-up?
Our inventory is stored in Oshawa, Ontario, but there is sometimes some in our Kitchener home. Pick-up is possible, but it is determinant on Tina's availability. Always happy to talk about it though. :) If you know of a brick and mortar store who might be interested in selling our kits, let us know!
Can I get a donation of PASS kits to my group?
As a small business, unfortunately we don't have the capacity to make donations at this time. But, we encourage you to find sponsors!
I have more questions, who should we contact?
We're always happy to hear questions from the community, you can contact firstname.lastname@example.org for answers to any of your questions!